Currently, Creating Shared Value (CSV) service market, which not only solves social problems but also provides various benefits to consumers and service providers, is drawing attention. CSV is growing rapidly by expanding its scope to a variety of consumer goods and services such as clothing, bicycles, children’s toys, books, and office space, as well as accommodations and vehicles. In this study, we analyze factors that affect the intention to reuse CSV services with high potential in the future. Based on previous studies, this study examined two factors influencing the intention to use CSV services in terms of value: the characteristics of CSV services (convenience, economy, security) and the psychological characteristics of consumers (eco-friendly, altruistic, and innovative). In addition, the effects of these independent variables on reuse intention were analyzed by mediating personal and social benefits perceived by consumers. From September 1 to September 6, 2021, an online survey was conducted through a domestic survey agency, and the final 473 surveys were analyzed by collecting from users ages 20–59 with experience with CSV services nationwide. Data were analyzed with SPSS 26.0 and AMOS 26.0 using a structural equation model. The results of the study indicate that service convenience, economy, security, and consumer tendencies including eco-friendliness, altruism, and innovation all had a significant effect on consumers’ personal and social benefits. In addition, personal and social benefits were found to have a significant effect on use intention. Moreover, the group with a large ease of the moderator variable platform had a statistically significant effect on the convenience of the service, as a result of which personal benefits were affected. This study will help marketers of CSV services and operators who want to enter CSV services in the future to build a successful business model.