This study investigates the influence of review characteristics and reviewer characteristics on the word-of-mouth intention and repurchase intention of mobile apps. We also examines the relationships among review characteristics, reviewer characteristics, word-of-mouth intention and repurchase intentions according to control variables such as product type. This study also investigates the relationship between word-of-mouth intention and repurchase intention in mobile apps according to the promotional marketing. We designed the research model, and conducted a questionnaire survey on users who have experienced shopping behavior through product reviews of mobile apps. To verify the research model, the hypotheses were verified by the structural equation model. Review characteristics and reviewer characteristics in the mobile apps had a positive effect on the purchase intention of the mobile app and the repurchase intention, and the word-of-mouth intention of the mobile app was positively influenced on the repurchase intention. The results of moderating effect showed that the experiential product had the positive influence of review characteristics on the word-of-mouth intention in mobile apps, and reviewer characteristics on the word-of-mouth intention and repurchase intention in mobile apps. The performance of promotional marketing showed the positive effect of the word-of-mouth intention on repurchase intention in mobile apps. The results of this study can be used as useful information in establishing marketing strategies for product reviews in mobile apps.